Build Trust and Increase Engagement by Leading with Empathy

Empathy is one of the most critical traits for today’s leaders. It will help you to not only build trust, but also improve employee engagement, foster inclusion, increase retention, and promote innovation. In this course, leadership consultant Minette Norman shares her knowledge from decades of experience as a leader in the software industry and from her consulting practice working with leaders in global organizations. Minette starts by exploring what empathy is and isn’t and shares why today’s leaders need its qualities. She then walks through data that uncovers the benefits of empathy in the workplace. Minette will deliver practical advice for developing your empathy as a leader. Finally, she’ll walk through the challenges of empathy, ensuring you that you can find the right empathetic balance as a leader. After completing this course, you will be prepared to strengthen your empathy and reap the benefits of empathetic leadership.