Banking Customer Service

Ensure your organization is providing quality customer service with the strategies we cover in this elearning course, Four Basic Elements. In this course we will discuss the four basic elements of good customer service, how to establish them at your institution, and how to develop your own guidelines. The course will also cover the importance of training employees, methods of recognizing excellent service and ways to measure your customer service success.

This elearning course includes a video lesson, downloadable student resources and a short online quiz to check your comprehension of the material.