Bank Secrecy for Frontline Employees: The Customer is Always Right…Except When They Aren’t

The customer is always right… right? In this course, Bank Secrecy for Frontline Employees: The Customer is Always Right…Except When They Aren’t, we discuss the importance of properly filing a Currency Transaction Report (CTR), even when a customer is in a rush or annoyed with the lengthy process. By the end of this course, you will be able to recognize when a CTR is required, understand what information you’ll need from the client, and recognize the importance of both compliance and excellent customer service.

Part of our Bank Secrecy for Frontline Employees series, this course includes a video presentation with a short quiz and downloadable student materials containing additional resources.