Assertive Verbal Skills: 03. Communication Techniques

As the third part in our Assertive Verbal Skills series, the Assertive Verbal Skills: 03. Communication Techniques course outlines how you can put what you’ve learned so far into action. In this course, we’ll show you how to communicate more assertively by controlling your emotions and using your voice and body. We’ll also explore how you can speak firmly and politely, how to escalate assertion when the situation calls for it and how to deal with conflict in a way that creates a positive outcome for all involved.

This course includes a video presentation, downloadable supplementary material and a short online quiz to assess your knowledge.