An Employee Who Makes Unacceptable Mistakes (Managing Essentials‚Ñ¢ Series)

New Just-In-Time Performance Management Tool! You have an employee who makes unacceptable mistakes. What do you do? There are five steps you can take to help the situation.

State the problem and back it up with specific examples. Explain the effect of the errors on the organization and the work of others. Ask for feedback to discover the reason for the mistakes and really listen. Does the employee lack certain job skills, not understand a procedure, or simply not know what’s expected? Get agreement the mistakes being made are a problem. If necessary, point out that failing to improve may result in probation.