AMA-CPM® 14/16: Building a Customer-Focused Strategy

As a manager, you may need to decide the direction for your team and develop a customer-focused strategy. This lesson will help you in analyzing what your customer wants from you and in determining the strategic objectives to create a Mission Statement that aligns with your company‚It’s Vision.

About this Series:

Prepare for the AMA Certified Professional in Management® (AMA-CPM-) Exam on your own schedule! Learn key management competencies by yourself with this comprehensive, on demand AMA-CPM Prep Course. It consists of 16 on demand lessons, one for each management competency. Every lesson is about 20 minutes long. It‚It’s a great way to jump-start your AMA-CPM exam prep—or use it to reinforce your skills shortly before you take the exam. Why pursue this certification? The AMA-CPM was driven by customer demand for a Credential in Management that represents a standard of excellence, based on extensive research by AMA and ACT. Increase your management knowledge beyond on-the-job experience and enhance your worth and value to your organization with improved performance and productivity of your team. Learn more about the exam and certification process here: https://www.amanet.org/certified-professional-in-management/