AMA-CPM® 11/16: Resolving Conflict in the Workplace

Effective managers hold difficult conversations calmly and assertively and leverage potential conflict as an opportunity to enhance work relationships. This lesson will help you with techniques to manage conflict proactively and effectively.

About this Series:

Prepare for the AMA Certified Professional in Management® (AMA-CPM-) Exam on your own schedule! Learn key management competencies by yourself with this comprehensive, on demand AMA-CPM Prep Course. It consists of 16 on demand lessons, one for each management competency. Every lesson is about 20 minutes long. It‚It’s a great way to jump-start your AMA-CPM exam prep—or use it to reinforce your skills shortly before you take the exam. Why pursue this certification? The AMA-CPM was driven by customer demand for a Credential in Management that represents a standard of excellence, based on extensive research by AMA and ACT. Increase your management knowledge beyond on-the-job experience and enhance your worth and value to your organization with improved performance and productivity of your team. Learn more about the exam and certification process here: https://www.amanet.org/certified-professional-in-management/