Understanding Sales
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Systematic Selling
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TelePro Series
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Obtaining Commitment and Following Up
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Identifying Objectives
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TelePro Series: ‘Connecting’ with the Customer – Establishing Rapport
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Planning the Call
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TelePro Series: Holding and Transferring Calls
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The Marketing Mix
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Making a Recommendation
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Cold Calling
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Getting the Appointment
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Marketing
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Maintaining Rapport
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Product Knowledge and Cross-Selling for Financial Institutions
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TelePro Series: Communicating Through Accents
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TelePro Series: ‘Connecting’ with the Customer – Making the Connection
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TelePro Series: Managing the Call – Establishing Control of the Call
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TelePro Series: Managing the Call – Regaining Control of the Call