Serving Customers
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Hotels and Inns: Valet – 03. Returning Vehicles
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Hotels and Inns: Tourist Attractions – 01. Overview
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Front of the House: 13. Tips for Tipped Employees
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Front of the House: 05. Interacting with Guests – Difficult People
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Hotels and Inns: Front Desk Customer Service – 03. Communicating with Guests
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Front of the House: 09. Serving Guests – Taking Orders
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Front of the House: 03. Interacting with Guests – Fundamentals
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Front of the House: 01. Introduction to Restaurants
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Working in Retail: 11. Managing Retail Employees
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Working in Retail: 10. How to Upsell
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Hotels and Inns: Tourist Attractions – 02. Serving the Guest
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Hotels and Inns: Housekeeping – 04. Interacting with Customers
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Hotels and Inns: Housekeeping – 01. Cleaning Guest Rooms
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Hotels and Inns: Front Desk Customer Service – 05. Handling Upset Guests
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Hotels and Inns: Front Desk Customer Service – 04. Telephone Techniques
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Hotels and Inns: Front Desk Customer Service – 02. Check-In and Check-Out
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Hotels and Inns: Front Desk Customer Service – 01. Etiquette and Presentation
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Hotels and Inns: Food and Beverage – 01. In-Room Dining