Serving Customers
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Angry Customers (American English)
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Angry Customers (British English)
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Customer Service Essentials (British English)
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Customer Service Essentials (American English)
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Handling Complaints (American English)
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Handling Complaints (British English)
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Satisfying Challenging Customers
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Front of the House: 12. Clearing the Table and Closing the Sale
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Front of the House: 06. Understanding the Menu – What’s for Dinner?
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Front of the House: 04. Interacting with Guests – Special Circumstances
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Hotels and Inns: Valet – 03. Returning Vehicles
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Hotels and Inns: Tourist Attractions – 01. Overview
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Front of the House: 13. Tips for Tipped Employees
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Front of the House: 05. Interacting with Guests – Difficult People
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Hotels and Inns: Front Desk Customer Service – 03. Communicating with Guests
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Front of the House: 09. Serving Guests – Taking Orders
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Front of the House: 03. Interacting with Guests – Fundamentals
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Front of the House: 01. Introduction to Restaurants