Serving Customers

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  Angry Customers (American English)

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  Angry Customers (British English)

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  Customer Service Essentials (British English)

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  Customer Service Essentials (American English)

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  Handling Complaints (American English)

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  Handling Complaints (British English)

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  Satisfying Challenging Customers

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  Front of the House: 12. Clearing the Table and Closing the Sale

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  Front of the House: 06. Understanding the Menu – What’s for Dinner?

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  Front of the House: 04. Interacting with Guests – Special Circumstances

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  Hotels and Inns: Valet – 03. Returning Vehicles

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  Hotels and Inns: Tourist Attractions – 01. Overview

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  Front of the House: 13. Tips for Tipped Employees

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  Front of the House: 05. Interacting with Guests – Difficult People

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  Hotels and Inns: Front Desk Customer Service – 03. Communicating with Guests

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  Front of the House: 09. Serving Guests – Taking Orders

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  Front of the House: 03. Interacting with Guests – Fundamentals

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  Front of the House: 01. Introduction to Restaurants