Serving Customers
Mostrando 415–432 de 1075 resultadosSorted by latest
-
The Telephonic Front Line
-
The Front Line: How to Leave Quality Memories
-
Understanding Customer Needs
-
The Kano Quality Model
-
Customer Orientation
-
The Front Line: Managing Difficult Cases
-
Post-Sales: Managing Customer Complaints
-
Post-Sales: Developing Customer Loyalty
-
Post-Sales: Ensuring Customer Satisfaction
-
Service Simulations: The Hangover – Addressing Weekend and Late Night Callers
-
Service Simulations: Rules of Attraction – Respond to Inappropriate Communications from Customers
-
Service Simulations: Reality Bites – Responding to Unreasonable and Irrational Callers
-
Service Simulations: The Terminator – Handle Threatening Phone Calls
-
Service Simulations: Les Miserables – Demonstrating Confidence in Your Organization on Customer Calls
-
Service Matters: Who Would Replace You?
-
Service Simulations: Show Me the Money – Calls with Demanding Customers
-
Service Simulations: Back to the Future – Better Serve Senior Customers Over the Phone
-
Service Simulations: Extremely Loud and Incredibly Close – Calls with Distracting Noise and Disruptions