Serving Customers
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Complaints: Ask the Right Questions
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Customer Service: Behaviour Can Help or Hinder
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Complaints: Check It’s Carried Out
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Customer Service: Behaviour Breeds Behaviour
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Customer Service: Dropping Your Emotional Baggage
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Customer Service: A Human Touch
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Customer Service: Asking the Right Questions
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Complaints: Agree a Course of Action
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Customer Phonecalls: Agreeing Actions
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Customer Service: Choosing Your Behaviour
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Customer Service: Getting to a Solution
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Complaints: Listen to the Customer
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Online Customers: Social Media and You
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Online Customers: Social Media and the Customer
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Customer Service: First Impressions on the Phone
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Meeting Customer Expectations
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Smart Customer Service: Effective Verbal and Nonverbal Communication
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Hospitality and Food Service: Front of House – Check Etiquette and Handling