American English
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Email Matters: Proofreading
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Service Simulations: Just the Facts, Ma’am: Handle Emotional Callers with Empathy
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Service Simulations: Raging Bull – Calls with Angry Customers
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What to Say When – Team Building Series: What to Say When a Co-Worker is Negative
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Email Matters: Handling Irate Customers
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Email Matters: Composing a Message
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Service Matters: Excellent Customer Service – Natural or Learned?
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Service Matters: Handling Bad Days
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8 Keys to a More Respectful Workplace: 10. Recap
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What to Say When – Conflict Resolution Series: You’re Asked to Compromise Your Ethics
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Service Matters: Demonstrating You Care
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Service Matters: Handling Varied Customer Styles
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Service Matters: Taking Ownership
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8 Keys to a More Respectful Workplace: 07. In Doubt? Find Out!
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Service Matters: Building Rapport
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8 Keys to a More Respectful Workplace: 06. Neutralize Bullying
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8 Keys to a More Respectful Workplace: 09. Demonstrate Appreciation
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8 Keys to a More Respectful Workplace: 01. Introduction (American English)