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Copilot Essentials in Microsoft Office
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Creating with Generative AI: Part 2 of 4. ChatGPT and Prompt Engineering
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Advanced Formulas in Excel
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Introduction to Analytics and Artificial Intelligence
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Microsoft Excel Macros and VBA for Beginners
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Getting Started in Jira
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Service Simulations: The Hangover – Addressing Weekend and Late Night Callers
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Service Simulations: Rules of Attraction – Respond to Inappropriate Communications from Customers
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Service Simulations: Reality Bites – Responding to Unreasonable and Irrational Callers
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What to Say When – Mentoring Series: Conducting Interviews and Appraisals
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What to Say When – Conflict Resolution Series: Someone Breaks a Commitment
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What to Say When – Conflict Resolution Series: You Need to Break a Commitment
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Service Simulations: The Terminator – Handle Threatening Phone Calls
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Service Simulations: Les Miserables – Demonstrating Confidence in Your Organization on Customer Calls
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Service Matters: Who Would Replace You?
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Email Matters: Tools for Emphasis
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Service Simulations: Show Me the Money – Calls with Demanding Customers
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What to Say When – Conflict Resolution Series: Your Boss Doesn’t Notice Your Contributions