Understanding Sales
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Sales: Being a Professional Partner
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Negotiation: See-Saws and Trade-Offs
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Offering Advice: Knowing Your Stuff
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Customer Types: Mrs Picky
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Customers: Finding Out What They Want
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Sales: Being a Consultant
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Customers: Getting Into Their Head
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Customer Types: Mr Rude
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Customer Types: Mrs Arrogant
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Sales: Meet Objections
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Sales: Explain the Benefits
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Sales: Dealing with ‘The Dictator’
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Negotiation: The Groundwork
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Close the Sale
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Don’t Negotiate Separate Parts
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Negotiating: Pitching High
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Customer Types: Mr Chatty
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Sales: Ask Questions