Serving Customers
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Diversity and Inclusion: Take Action – Create Welcoming Environments for Your Customers
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Come to Work Safely: Sales and Visiting Customers
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Come to Work Safely: Retail and Customer Service Environments
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Building Rapport and Expressing Empathy in Customer Service
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Handling Difficult Customers
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The Cycle of Service
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Phone Skills: Hold the Line Please
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Phone Skills: Transferring Calls
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Office Induction: Handling The Irate Caller
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Phone Skills: Taking Messages
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Phone Skills: Answering the Phone
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Customer Contact
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Phone Skills: They are an Individual
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Phone Skills: Your Voice
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Phone Skills: Your Phone Manner
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Phone Skills: The Irate Caller
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The Customer Focused Person
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Pathways Program: Customer Service Pathways