Serving Customers
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Customer Service Training
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Customer Service: Listening to the Customer
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Sales: Dealing With Objections
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Customer Service: STANCE
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Customer Service: How Not to Approach People
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Sales: Discovering Their Needs
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Online Customers: Email and Web Chat
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Complaints: Sympathise With the Customer
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Controlling a Customer Call
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Sales: Storytelling
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Complaints: Ask the Right Questions
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Customer Service: Behaviour Can Help or Hinder
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Complaints: Check It’s Carried Out
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Customer Service: Behaviour Breeds Behaviour
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Customer Service: Dropping Your Emotional Baggage
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Customer Service: A Human Touch
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Customer Service: Asking the Right Questions
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Complaints: Agree a Course of Action