Telephone Skills
Mostrando 109–126 de 349 resultadosSorted by latest
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Service Simulations: Show Me the Money – Calls with Demanding Customers
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Service Simulations: Back to the Future – Better Serve Senior Customers Over the Phone
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Service Simulations: Extremely Loud and Incredibly Close – Calls with Distracting Noise and Disruptions
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Service Simulations: Top Gun – Take Ownership and Ensure Customer Confidence
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Service Simulations: Look Who’s Talking – Keeping Customer Calls Focused and On Track
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Service Simulations: Just the Facts, Ma’am: Handle Emotional Callers with Empathy
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Service Simulations: Raging Bull – Calls with Angry Customers
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Telephone Doctor Customer Service: 09. An Attitude for Service
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Telephone Doctor Customer Service: 08. Six Steps to Service Recovery
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Telephone Doctor Customer Service: 11. Killer Words of Customer Service
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Telephone Doctor Customer Service: 06. Proactive Customer Service
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Telephone Doctor Customer Service: 04. Five Forbidden Phrases
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Telephone Doctor Customer Service: 03. Questioning Techniques
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Telephone Doctor Customer Service: 12. How to Handle the Irate Customer
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Telephone Doctor Customer Service: 07. Essential Telephone Skills
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Telephone Doctor Customer Service: 02. Listening Skills
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Telephone Doctor Customer Service: 05. Six Cardinal Rules of Customer Service
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Telephone Doctor Customer Service: 10. Business Friendly Customer Service