Telephone Skills
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Phone Skills
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Complaints: Sympathise With the Customer
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Complaints: Ask the Right Questions
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Complaints: Check It’s Carried Out
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Complaints: Agree a Course of Action
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Complaints: Listen to the Customer
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Closing a Phone Call
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Phone Greetings
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Phone Skills
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Sea inteligente con su smartphone
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Excelencia en el Centro de Contacto: Hablar el Idioma
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Be Smart About Your Smartphone
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Contact Center Excellence: Speaking the Language
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Communicating Over the Phone
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Leading Teams: Leading and Managing Call Center Teams
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Sales Effectiveness: Mastering the Cold Calling Process
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So bringen Sie die digitale Transformation in Ihr Call Center
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How to Bring Digital Transformation to your Call Centre