Telephone Skills

Mostrando 55–72 de 349 resultadosSorted by latest

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  Cold Calling

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  Maintaining Rapport

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  TelePro Series: Communicating Through Accents

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  TelePro Series: ‘Connecting’ with the Customer – Making the Connection

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  TelePro Series: Managing the Call – Establishing Control of the Call

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  TelePro Series: Managing the Call – Regaining Control of the Call

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  TelePro Series: Positive Call Management

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  TelePro Series: ‘Connecting’ with the Customer – Before the Call

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  TelePro Series: Managing the Call – Questioning Skills

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  TelePro Series: Managing the Call – Effective Listening

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  Sales: Telephone Skills

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  Complaints: Sympathise With the Customer

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  Complaints: Ask the Right Questions

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  Complaints: Check It’s Carried Out

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  Complaints: Agree a Course of Action

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  Complaints: Listen to the Customer

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  Closing a Phone Call

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  Phone Greetings