Telephone Skills
Mostrando 55–72 de 349 resultadosSorted by latest
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Cold Calling
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Maintaining Rapport
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TelePro Series: Communicating Through Accents
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TelePro Series: ‘Connecting’ with the Customer – Making the Connection
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TelePro Series: Managing the Call – Establishing Control of the Call
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TelePro Series: Managing the Call – Regaining Control of the Call
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TelePro Series: Positive Call Management
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TelePro Series: ‘Connecting’ with the Customer – Before the Call
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TelePro Series: Managing the Call – Questioning Skills
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TelePro Series: Managing the Call – Effective Listening
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Sales: Telephone Skills
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Complaints: Sympathise With the Customer
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Complaints: Ask the Right Questions
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Complaints: Check It’s Carried Out
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Complaints: Agree a Course of Action
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Complaints: Listen to the Customer
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Closing a Phone Call
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Phone Greetings