Industry Specific

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  Banking: Antitrust Law Overview

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  Lending Laws

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  Banking: Signs of Check Fraud

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  Banking: Types of Check Fraud

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  Regulation B: What Is the Equal Credit Opportunity Act?

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  The Fair Housing Act

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  Bank Secrecy Basics: What is Money Laundering?

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  The Fair Debt Collection Practices Act (FDCPA)

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  The Truth in Lending Act (TILA) and Regulation Z

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  So What’s the Big Deal?

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  Negotiable Instruments and Endorsements

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  Hotels and Inns: Valet – 01. Appearance and Professionalism

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  Hotels and Inns: Tourist Attractions – 02. Serving the Guest

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  Hotels and Inns: Housekeeping – 04. Interacting with Customers

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  Hotels and Inns: Housekeeping – 01. Cleaning Guest Rooms

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  Hotels and Inns: Front Desk Customer Service – 05. Handling Upset Guests

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  Hotels and Inns: Front Desk Customer Service – 04. Telephone Techniques

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  Hotels and Inns: Front Desk Customer Service – 02. Check-In and Check-Out