Customer Service
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Building a StoryBrand: Clarify Your Message So Customers Will Listen | Donald Miller
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TrainingBriefs® Competing Customer Service Priorities
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Glad I Could Help: Real Customer Service Situations for Discussion
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Training Briefs® The Refund
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TrainingBriefs® Recognizing Sales Opportunities
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Got Performance?‚Ñ¢ Co-Workers Are Your Customers, Too!
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Got Sales?®: Customer Care
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TrainingBriefs® There Is More We Can Do!
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TrainingBriefs® Resolving Sales Problems
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Win the S.A.L.E.‚Ñ¢ Supporting the Sale
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TrainingBriefs® Coworkers Are Customers, Too!
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TrainingBriefs® Dealing with Angry Customers
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No Problem! Serving Others with Respect‚Ñ¢
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TrainingBriefs® Serving the Customer
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TrainingBriefs® Diffusing Customer Emotions
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TrainingBriefs® Ethical Choices: Quality Products and Services
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TrainingBriefs® Behaviors to Improve Customer Service
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TrainingBriefs® The Angry Customer