Conflict Resolution
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Management : gérer les conflits
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Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time | Susan Scott
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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior | Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler
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Difficult Conversations: How to Discuss What Matters Most | Douglas Stone, Bruce Patton, & Sheila Heen
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De-escalating Situations with Minors
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Exhibiting Self-Control
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De-escalating Crowds
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The Basics of Crisis Negotiation
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Crisis Negotiation Skills
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Never Split the Difference: Negotiating As if Your Life Depended on It | Chris Voss and Tahl Raz
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Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts | Daniel Shapiro
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Managing Conflict: Managing Self
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How to Ask Others to Wear a Face Covering: Techniques for Asking and Encouraging Others to Wear a Face Covering
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Bystander Intervention Training: Harassment in the Workplace
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Remaining Calm and Patient During Difficult Situations: Tips for Staying Calm and Patient in Difficult Situations