Communication
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Microsoft PowerPoint: Working with Tables
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Microsoft PowerPoint: Animating Content
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Microsoft PowerPoint: Adding Graphics
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Customer Feedback
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Soft Skills for Call Center Staff: Questioning Techniques
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Asking Your Manager for Feedback
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Soft Skills for Call Center Staff: Active Listening
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Microsoft PowerPoint: The Basics
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Insights with Amy Tez – Thriving as an Introvert in an Extroverted World
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Soft Skills for Call Center Staff: Time Management
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Soft Skills for Call Center Staff: Empathy
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Soft Skills for Call Center Staff: Ownership and Responsibility
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Insights with Amy Tez – Communication Skills: Being Present
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Soft Skills for Call Center Staff: Phone Etiquette
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Soft Skills for Call Center Staff: Service Recovery
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Soft Skills for Call Center Staff: Handling Angry and Frustrated Callers
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Communicate Effectively in the Workplace
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Harnessing Body Language for Effective Hiring Interviews