Business Skills
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Customer Experience at the Store
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Omnichannel – Developments in the Store Manager’s role
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Market Analysis and Segmentation
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Exceptions for Understanding, Exceptions for Changing
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People Management: the 5 pillars of Store team management
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Territorial Marketing: the Company and Networking
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Managing and Co-Ordinating Resources
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The Store Manager’s four hats
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Preparing for Sales: Managing Your Diary