Business Skills
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Sales: Ask Questions
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Preparing to Present
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Getting Stuff Done: The First Hour of the Day
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Presentation Skills: Practical Preparation
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Running Virtual Meetings
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Customer Service: How Not to Approach People
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Formatting a Report
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Mindful Listening for Effective Communication
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Sales: Dealing with ‘The Ditherer’
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Sales: Research
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Negotiation: Use Loss Not Gain to Persuade Others
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Sales: Discovering Their Needs
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Sales: Being a Problem Solver
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Persuasion: Always Ask “Compared to What?”
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Inside Your Head: Don’t Compare Your Insides to Other People’s Outsides
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Virtual Mentoring: What Makes a Good Mentor?
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Questioning Techniques: Getting to Know Your Customers
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After Sales: Company Loyalty