Business Skills
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Be a Retail Hero: Connect with the Customer
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Treating Customers Fairly (UK/EU)
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Goal Theory
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Maslow’s Theory of Motivation
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Selecting New Employees: Interview Methods and Avoiding Mistakes
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Overcoming Barriers to Workplace Communication
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Employee Compensation and Benefits
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Be a Change Leader
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Using Feedback to Improve Service
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Giving Your Best Presentation
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Effective Listening
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Service at the Till
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Key Tools and Knowledge of Motivation
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Leadership Suite: Managing Different Personalities
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Leadership Suite: Multiplier Mindset
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Managing Team Creativity
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Mastering Cross-Cultural Negotiations
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Proper Grammar: Everyday Word Usage Blunders