Business Skills
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What You Need to Know About Tone of Voice in Call Centers Best Practices for Maintaining Effective Tone of Voice
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Encouraging Quicker Retail Transactions: Selling With Speed
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Time Value of Money: What is the Time Value of Money?
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Cashier Loss Prevention – Retail: Tips for Reducing Loss and Managing Inventory – Retail
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Suggestive Selling – Retail: Using Empathy and Questions in Upselling / Cross-Selling
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Accessible Customer Service: Tips for Communicating When Providing Accessible Customer Service
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New Leader: Change Management: Implementing Change
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Positive Language for Customer Service: How to Highlight the Positive and Eliminate the Negative
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Understanding Credit Scores: How to Improve a Credit Score
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Selling 101: How to Manage Sales Objections: How to Overcome a Sales Objection
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Understanding Credit Scores: How is a Credit Score Calculated?
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Live Chat – Typing Skills: Proper Typing Technique
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Commonly Misused Words: Words with Similar Definitions for the English Language
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Commonly Misused Words: Homonyms for the English Language
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How to Be a Brand Advocate: Demonstrating Your Company’s Brand with Customers
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Performance Improvement Plans (PIPs): Creating a Performance Improvement Plan (PIP)
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Building Rapport Over the Phone: How to Establish a Relationship of Trust
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Employee Use of Email: Before Clicking Send