The Cycle of Service

Stages in the cycle of service relate to those times when your customers are in contact with some part of your company and are formulating an opinion as to the type of organisation you work for. This Cycle Of Service course takes a look at each stage of negotiations between a client and a printing company and where dealings may have fallen down in the end. Once the course is completed, you will have learnt how each stage in the cycle of service can impact the overall experience a customer has with your organisation, and whether they choose to do business with you again. This course is one part of a 3 part Memorable Customer Service Series aimed at all staff.