Phone Skills: Hold the Line Please

As a customer, one of the most frustrating aspects of a phone call can be when you are placed ‚“on hold‚” . It’s during these times that the caller feels like they have lost complete control of the call and when seconds can seem like an eternity. These moments can greatly impact on the impression an organisation leaves with a caller. This self-paced eLearning course lists the prerequisites when putting callers on hold and how to better improve the impression your initial point of contact can leave with your callers.