Phone Skills: Transferring Calls

In some instances, as a customer on the telephone, being transferred can be an extremely stressful event. Particularly if an unsuccessful transfer or two had already been experienced. The ability to effectively transfer calls within your organisation can impact greatly on the impression that your company leaves with that customer. In this training video, viewers will learn several handy techniques to help ensure an effective call transfer takes place, with not only the person transferring the call, but also for the co-worker receiving the transfer.