Safety in Healthcare: Handling The Irate Caller

The single biggest challenge for any of us on the telephone is handling that emotionally charged family member who is looking for blood ‚- any blood! This Handling The Irate Caller course addresses the significant challenge of handling emotionally charged callers in telephone communication, emphasising the importance of effective strategies to de-escalate situations and achieve positive outcomes. Once the course is completed, you will have learnt effective communication techniques to convey empathy and several practical steps to transform challenging interactions on the telephone into positive experiences. This course is one part of our 20 part “Safety in Healthcare” series aimed exclusively at healthcare workers.