Customer Contact

It makes a lot of sense that every exposure you have with a customer whether it be on the telephone or face-to-face should be the best thing that has happened to that customer all day. This Customer Contact course is an easy to follow guide on the importance of each customer contact. Once the course is completed, you will have learnt a step-by-step technique on how to make your customers feel like VIPs when interacting with them and how to apply improved communication and listening skills to these interactions. This course is one part of a 3 part Memorable Customer Service Series aimed at all staff.