Phone Skills: They are an Individual

One of the key points of telemarketing is to remember that you are in fact talking to individuals.Whilst making ongoing calls, it is easy to become robotic and forget that you are talking to real people. The ability to build rapport with a potential client is paramount to the success of the call, and ultimately any potential sale. This self-paced eLearning course will encourage the viewer to think about how they perform in the areas that are conducive to tailoring a phone conversation to the individual.