Phone Skills: Telephone Sales

With face to face sales, body language can often be a major indicator in the customer‚It’s level of interest. In telephone sales we don‚It’t get the benefit of body language. All we have are what they are saying, how they are saying it and our imagination. Similarly that‚It’s all the clients have too so its important to exude an enthusiastic, friendly, well-articulated voice when dealing with potential or current clients. This self-paced eLearning course will touch on certain things that can be done to increase your chances of success, such as planning and actively listening.