The Customer Focused Person

Research, prior to social media, showed that satisfied customers used to tell between 3 to 8 people when they’ve had a great experience with a company. On the other side, where a customer has had a bad experience, in years gone by, they would tell 10 to 20 people of that bad experience. Those figures could be multiplied many times over now with the advent and ease of social media. This Customer Focused Person course is an easy to follow look at the value of each customer interaction you might have on a daily basis. Once the course is completed, you will have learnt what it takes to be a customer focused person, and why you should look after your internal clients as much as your external ones. This course is one part of a 3 part Memorable Customer Service Series aimed at all staff.