Pathways Program: Customer Service Pathways

When it comes to learning, we all have different experiences, different levels of knowledge and subsequently, even on the same subject, different areas we need training in. It is therefore almost impossible to provide training that maximises the skill and knowledge acquisition of all individuals. That is until now. The Channel 1 Pathways programs deliver a fully personalised learning experience for trainees at any level of knowledge. Personalised because each trainee is given a series of questions to answer. Their responses to which indicate their expertise on different subjects. Training is then delivered according to the areas the individual needs improvement. After completing this Customer Service Training program, you will have gained knowledge in any of these topics (or all if you wish) depending on your responses to questions: The VIP, The Can Do Person, Empathy and Active Listening, Paraphrasing and Summarising, Exceeding Expectations, Responsiveness, First Impressions, Personalisation and Body Language.