Getting Prepared to Make the Call

Preparing to make a call begins with learning about your client; specifically, what your client needs and how you can meet those needs.
Before your call, make a list of topics you do not know or want to clarify, discuss them on the call and then use their answers to fuel future conversations. The better you listen to their responses, the better you will understand their pinpoints; and what they need from you. You will get to know in this course the crucial steps that you better follow; in order to get as much as benefits as can.