Methods of Training Employees

While having good telephone etiquette is beneficial, it will not do any good if it is not taught to the rest of the team. It is important to the company’s success that every employee is properly trained and able to demonstrate telephone etiquette before being let loose on the telephone.
You will also learn about the one-on-one training typically involves the employee being trained by only one, sometimes two, trainers.
Although peer training is a method that is not used as often as other methods, it is still a helpful tool when training a small group of employees.