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Peer training is an important tool in any manager’s toolbox. Peer training gives employees many advantages.
Peer-to-peer training is similar to the buddy system in that it involves people training their colleagues. Peer-to-peer training can be utilized for a range of reasons, such as new hires who need to learn about the business from the ground up or a team that is deficient in a particular area.
Cross-training is the practice of training your people to work in several different roles, or training them to do tasks that lie outside their normal responsibilities. For instance, you might use cross-training to teach someone who works in Collections how to work in the Billing Department, and vice versa.
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