Difficult Situations or People

Whenever you host a lunch and learn, you will have to deal with people. Most of the people you encounter will be pleasant. There is a small percentage, however, who will make your job difficult. It is imperative that you learn how to handle difficult situations or people before you encounter them. Being prepared for the worst will enable you to give the best presentation possible.
A difficult situation is when something major falls apart in your life and you are having a tough time coping with it.