Inbound Calls

For many companies, inbound calls are a major part of the business. Customers call into the company for orders, consultations and even seeking general information. Inbound calls can seem intimidating at times since many times we do not know who is on the other end of the line.
An inbound call center receives incoming calls from customers. In other words, inbound calling is a special form of customer service in which telephone professionals promptly take incoming calls from customers either online or by way of a special internal calling system.