Process vs. Content

In this module, we will discuss the difference between process and content, and which among the two should be a facilitator’s focus.
Content is the ‚Äústory”; opinion, gossip or interpretation that colors much communication. Process is the instructions for handling ideas and matters in the world.
Both content and process are important and together they’ll help you to be an effective enabler of change.
In other words, content is the ‘what’: the topic or focus of change, the problem, the opportunity, the decision or the technical content. It’s what you’re going to be talking about! Process on the other hand, is the ‘how’ we facilitate the event, where we discuss the ‘what’. So process is the methods, tools or techniques being used; the design of a workshop and how you’d manage a group. It’s how you go about exploring the ‘what’!