Customer Service over Phone

Thus, it is your tone of voice and the choice of words that you use in all interactions with people - whether they are favorable or not. In other words, how do you sound; what kind of personality do you have? The way a person speaks can be said to reveal their moods – when someone is happy, excited, angry or sad; when they speak politely versus aggressively. Likewise conversational intonation conveys emotional meaning too: for example suggesting “I’m sorry” through crying on one’s shoulder vs saying nothing at all about being upset might cause either an offense or sympathy respectively.