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A complaint is an expression of dissatisfaction from a person or group towards another entity. Complaints can be made directly to an organization, such as orally at the front desk or through written forms provided on company websites and in corporate offices. The most common types of complaints are about policies; services offered by organizations; products sold by companies that have not met expectations; standards set forth for performance and quality control within businesses themselves (e.g., customer service). It has been suggested that ineffective response to complaints may result in high levels frustration among employees which subsequently leads them to leave their jobs.
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