Hospitality: Concierge Best Practices

This course is here to give you an idea of what your role is as concierge, the skills you’ll need, and how to be as effective as possible. It won’t assume prior knowledge and will run through the basics, but if you’re an experienced concierge, there should still be some tips you can use. Plus, it’s always good to freshen up on the fundamentals. A concierge is a person who assists guests with personal services. To do any of these things, you have to be an expert on what’s going on locally. You need to be personable, but perhaps most importantly, you have to have the right mindset.