Leading a Customer Service Group

Customer service has no beginning, middle, and end like a project. Customer service is never-ending - ongoing work that must change as the market fluctuates. You learn while your customers transform, and your team changes. The companies‚ÄØthat rank‚ÄØhigh in the customer satisfaction index‚ÄØare in this position‚ÄØbecause their employees are well-trained, autonomous,‚ÄØand are‚ÄØcan make‚ÄØtheir own decisions.