The Care Certificate: Communication

During your career in health and social care you will develop many different relationships. Some will be formal and others more informal. Successful communication is crucial in both cases. A relationship based on trust and understanding from the beginning will provide a basis for good care and support whether short or long-term. Poor communication can quickly lead to confusion and distress. The process of exchanging information through communication is not always straightforward.
If the information shared is inaccurate or misleading, mistakes can be made which could result in poor care. This course will provide you with the necessary skills, knowledge and confidence to be an effective communicator.