Mastering the Telephone: Basic Skills. Part 01

Many employees lack the basic skills needed to listen,‚ÄØquestion‚ÄØand speak clearly over the phone because‚ÄØit’s‚ÄØbeen taken for granted.‚ÄØ‚ÄØWe use phones so much in our personal and professional lives that we‚ÄØdon’t‚ÄØrealize skill‚ÄØproficiency‚ÄØfor its effective use.‚ÄØHow do you¬†master fundamental telephone communication and management skills¬†while being¬†productive¬†and¬†building rapport with your internal and external¬†customers?‚Äج†