ITIL Foundation, Part 3 of 5: Lifecycle Phases

This course will detail the ITIL Service Lifecycle phases. We will review each phase to ensure we gain a complete understanding of the goal, purpose, objectives, scope, key concepts and activities found within the phase. We will explain the value proposition brought by each phase of the Service Lifecycle to the business and to the service provider. We will also briefly introduce the processes that make up each phase.

Each LearnNowOnline training course is made up of Modules (typically an hour in length). Within each module there are Topics (typically 15-30 minutes each) and Subtopics (typically 2-5 minutes each). There is a Post Exam for each Module that must be passed with a score of 70% or higher to successfully and fully complete the course.